Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think of a crypto casino we've covered? This page explains the best way to reach our team, what kinds of messages we welcome, and what you can expect once you've sent one.
How to Get in Touch
Email is the most reliable way to contact us. We read every message that comes in, and we aim to reply within two working days. Send your note to [email protected].
A short summary of what your message is about — a correction, a question about a specific casino, feedback on a ranking — helps us route it to the right person and get back to you faster. If your query relates to a particular site, such as Betpanda, CoinPoker Casino, or any other operator we've reviewed, mentioning the name upfront saves everyone time.
What You Can Contact Us About
We welcome a wide range of enquiries from readers in Singapore and beyond. Some of the most common reasons people write in include:
- Questions about our reviews or rankings — If something in a review of a crypto casino, its bonus terms, or its licensing status is unclear, ask us directly.
- Corrections and updates — Crypto casino terms, bonus offers, and supported coins change often. If you notice something on the site that looks out of date, we want to know so we can check and correct it.
- Content suggestions — If there's a topic related to crypto or Bitcoin casino play that you'd like us to cover in more depth, such as wallet setup, payout speed, or provably fair gaming, let us know.
- Partnership or editorial enquiries — If you represent a casino operator or a related business and would like to discuss a working relationship, introduce yourself and outline the enquiry clearly.
- Responsible gambling concerns — If you or someone you know is struggling with gambling and would like guidance on where to find support, mention this in your message and we will point you toward appropriate resources.
Why We Ask for Detail
Our editorial process involves comparing crypto casinos on factors like supported coins, payout speed, licensing, and bonus terms, and these details can shift as operators update their sites. When a reader flags a discrepancy, whether it's a wagering requirement that's changed or a coin that's no longer supported, we treat it as genuinely useful information rather than a nuisance. The more specific you can be (which page, which casino, which figure looked wrong), the quicker we can verify it and make a correction if needed.
What Happens After You Write In
Every message is read by a member of our editorial team, not answered by an automated system. We aim to respond within two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person, for example a factual check against a casino's current terms, we'll let you know if it will take a little longer rather than leave you waiting without a word.
A Note on What We Can and Can't Help With
We're an independent review and comparison site, not a casino operator, a payment provider, or a regulator. That means we can't process withdrawals, resolve account disputes, or verify your identity with any of the sites listed on ours. If you're having a problem with a specific casino, such as a delayed payout or an account issue, your fastest route is usually that casino's own customer support channel. We're glad to hear about your experience for our own research, but we can't act on your behalf as a third party.
Similarly, we're not able to offer financial, legal, or tax advice. If you have questions about how cryptocurrency winnings might affect your tax position, or whether a particular activity is permitted where you live, it's worth speaking to a qualified professional rather than relying on general commentary from a comparison site.
Our Commitment to Accuracy
Reader feedback is one of the ways we keep our coverage current. Crypto casino terms, licensing details, and bonus structures move fast, and we would rather correct something quickly than leave outdated information live. If you've read something on our site, whether in a review, a page comparing crypto casino sites, or our guide to non-GamStop casinos, and it doesn't match what you've found in practice, tell us. We take that seriously.
Before You Play
If you're new to crypto casinos and still weighing up your options, our reviews and comparison pages are a good starting point before you contact us with specific questions. We cover coin support, payout speed, licensing status, and bonus terms across the operators we rank, which answers many of the questions we receive by email. Gambling, including with cryptocurrency, carries a real risk of loss, and our content is written for adults aged 18 and over (or the applicable legal age in your jurisdiction) who are choosing to play responsibly and within their means. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please mention this when you write to us and we will point you toward support resources.
Thank you for taking the time to read this far. Whether you're reaching out with a question, a correction, or simply some feedback, we look forward to hearing from you.